Frequently Asked Questions
Everything you need to know about your Naj Oleari Beauty experience.
Are Naj Oleari Beauty products cruelty-free?
Yes, all our products are strictly cruelty-free and we do not test on animals at any stage of production, in compliance with European regulations.
How can I track my order?
Once your order is shipped, you will receive an email containing a tracking number and a link to monitor your delivery in real-time.
What is your return policy?
We offer a 14-day return policy for unused and unopened products in their original packaging. Please contact our customer service team to initiate a return.
Are your formulas suitable for sensitive skin?
Our products are dermatologically tested and formulated with high-quality ingredients. However, we recommend checking the specific ingredient list on each product page if you have known allergies.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods depending on your shipping destination.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.